There was nothing I can do to change that Linny had to be euthanized, but the manner that it was done is completely unacceptable. I have never come across such irresponsible, disrespectful, and careless veterinary care in my life.
Even though I had never been to this clinic, we had a dog in labor who needed a c-section, called the vet and he told me he would meet me at the clinic. He did the c-section by himself, saved my dog and her puppies single handedly, it didn't matter that we had never been there before. He didn't require money upfront and afterwards the bill was blessedly doable.
They knew they were in the wrong, and did not take a single ounce of responsibility. No one apologized, and the veterinarian did not even have the decency to come out from the back.
Monday late afternoon I brought my very young bunny, Linny, into Roxy Ann Veterinary. I wasn't sure if he was injured, had a seizure, was ill or one of the other countless possibilities, so my four children and I quickly rushed him to the nearest vet. The receptionist/vet tech took him back immediately. When she returned a few minutes later she said that Linny had a broken neck, most likely from a sibling fight, and would need to be euthanized. She went on and on about how rabbits are not social animals and need to live in solitude. We have been been rescuing and caring for rabbits for years, and that is far from the truth for the majority of rabbits. While a fight between the very young bunnies was a small possibility, I was shocked at how uneducated she was on rabbits, and kept trying to feed me false information. At that moment I brushed it off and just wanted to focus on Linny and providing my children with emotional support. I was heartbroken and, but wouldn't think of letting him suffer. She said she gave him a sedative so he wouldn't be in pain, handed me two forms to fill out and said she would let me know when the doctor was ready. She was fully aware that my children and I wanted to tell Linny goodbye and let him know how much he was loved. The five of us waited in the reception area, tears in our eyes, anticipating one last goodbye. She returned approximately 15 minutes later directing us to the front counter. On the counter was a box with our Linny in it, already euthanized. My stomach sank. I asked her why she did it without our consent, why she didn't have us come back when the doctor was ready, and reminded her of our conversation just 15 minutes prior. She just kept replying with nonsense " I didn't know..." "I thought...". Another receptionist/vet tech that was listening to the conversation rushed to the back, returned minutes later and directed me to leave.
I wish I could give negative stars. Beware this vet was the cause of an entire litter dying. 9 gorgeous puppies! I have had the #1 dog in the country several times and the female on a prestigious breeding had her water break. I instructed the owners of the female after 2 hours post breakage to get her to the vet immediately as there was something wrong and she needed a C section or the litter would die. This guy was busy with a friend and didn't want to help the dog but instead of sending them to another clinic he assured them they could wait until the following day. 18 hours later and 9 DEAD Puppies! Shameful turd.
The bottom line is that they took a life without proper consent, and have left a family in despair. Please think twice before coming here and placing the life of a loved one in their hands.
The doctors are great but don't expect a nice experience in the office. Today we spent 2hrs (with an appointment) to get a health certificate for my granddaughters dog. The office smell burned our eyes, it was hectic, the staff coming & going like no person knew what they were doing. Will never visit again.
I never met the doctor. I only was able to interact with the front staff. It's hit or miss with them. The customer service is directly connected to which attendant you get. When I arrived to drop off my dog for a neutering, the attendant was kind and patient. When I came in the afternoon to pick him up (without a call to say he was ready), the afternoon attendant was very rude and curt. I was asked if I had a coupon for the service. I answered no and then for some reason she asked, "Are you able to?" I didn't understand what she meant so I asked her to finish her sentence. "Are you able to pay?" I was surprised so I tried to joke it away with, "Well if I want my dog I guess I have to." But looking at her face she was serious. I was offended as I handed her my plastic. That is not the worst of it however. When my dog was brought out he wasn't in the carrier I brought him in so he was thrashing about trying to get away from the vet office. I was given one medicine and told it was pain meds to be given every 12 hours. Then sent home. I didn't trust that it was pain meds so I called my regular vet for a refill of my dogs pain medication we give him when he throws his back out. I was glad I did because what she said was for pain was really antibiotics. Imagine having surgery with nothing for pain afterwards! My dog stopped whimpering after I gave him an anti-inflammatory and a pain pill. I went to that office on a referral from SNYPS. The clinic was more affordable than my regular vet. You get what you pay for. I can somewhat get over the office rudeness but not sending my animal home to suffer. I also did not receive a document verifying my pet had been neutered. I had to go back for it. I can't recommend this vet based on my only experience with them.
Roxy Ann Veterinary Hospital is a US Veterinary Care based in Central Point, Oregon. Roxy Ann Veterinary Hospital is located at 43 Oak St, Central Point, OR 97502, USA.
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